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Our
Responsibilities To You
* We are committed to giving
you the best possible service.
* People involved in your care will
give you their names and ensure you know how to contact them.
*
When requesting an appointment you will be given a time at which the doctor
or nurse hopes to be able to see you. You should not wait more than 20
minutes in the waiting room without receiving an explanation for the
delay.
* We will arrange a home visit as appropriate for those
who are too ill to be brought to the surgery.
* Patients will be
treated as individuals and partners in their health care, irrespective
of their ethnic origins or religious and cultural beliefs.
* We
will give you full information about the services we offer. The practice
will offer advice, and information on:
The steps that can be taken
to promote good health and avoid illness. Self-help which can be undertaken
without reference to a doctor in the case of minor ailments.
*
All your records will be kept confidential at all times.
Your
Responsibilities To Us
* Help us to help you.
*
Please let us know if you change your name, address or telephone number.
*
Please do everything you can to keep appointments. Tell us as soon as
possible if you cannot. Otherwise other sick patients will have to wait
longer.
* Please only ask for a home visit if the patient is too
ill to come to the surgery.
* Please avoid telephoning during peak
times for non-urgent matters.
* Test results take time to reach
us so please allow at least 72 hours for blood tests and up to three weeks
for x-ray results and ring after 2.00pm.
* Please treat all doctors
and practice staff with the same courtesy and respect you would expect
to receive from them.
Suggestions,
Comments And Complaints
There is a practice complaints
procedure to deal with comments, suggestions and complaints. In the event
of a complaint please ask to speak to the practice manager.
Our
aim is to give you the highest possible standard of service and we try
to deal swiftly with any problems that may occur.
Confidentiality
The
practice holds information about patients, which is private and sensitive,
in both paper and electronic form. Unless the patient consents, this information
will not be made available to anyone other then the staff of this practice
or other medical professionals who need access in the course of their
duties. Everyone working for the NHS has a legal duty to maintain the
highest level of confidentiality in all matters concerning patients.
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